returns.
Jo wants you to be happy with your order. If for any reason, you are not happy with the Non-Custom merchandise received, you may return the merchandise. Custom orders are Final Sale and cannot be returned.
Please contact Jo at seashellington@gmail.com within fourteen (14) business days after receipt of your order to return items.
All returns will incur a 20% restocking fee plus freight charges applied to any non-custom merchandise being returned.
Buyers are responsible for return shipping costs and restocking fees. Also, if the item is not returned in its original condition, the buyer is responsible for any loss in value.
Once an order has been placed, cancellations cannot be permitted or refunded.
In order to expedite your return credit, please contact Jo at seashellington@gmail.com. Credit may take up to 3 business days.